Carpet Cleaners E9 Privacy Policy
This Privacy Policy explains how Carpet Cleaners E9 collects, uses, stores and protects your personal data when you use our carpet cleaning and related services. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy applies to all Carpet Cleaners E9 customers in our service area, including enquiries, bookings and ongoing customer relationships.
By contacting us, requesting a quote, making a booking, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Carpet Cleaners E9 is a local carpet and upholstery cleaning service provider. For the purposes of data protection law, Carpet Cleaners E9 is the data controller for the personal data described in this Privacy Policy, because we determine the purposes and means of processing your personal data in connection with our services.
Personal Data We Collect
We collect and process different types of personal data depending on how you interact with us. The types of data we may collect include:
Identification and contact details such as name, address, service address, and other contact details you choose to provide when requesting our services.
Booking and service information such as details about the property or premises, type of service requested, dates and times of appointments, access instructions, and any special requirements you tell us about.
Payment information such as payment confirmations, transaction references and billing-related information. We do not store full card numbers or security codes when payment is made through third-party payment providers.
Communication records such as notes of telephone calls, and records of any complaints or feedback you provide. These records help us manage your booking and improve our services.
Technical and usage data such as basic information about how you reached our service-related webpages, where applicable, including your browser type and approximate location based on IP address. We do not use this information to identify you directly but we may use it to help maintain and improve our website and services.
How We Collect Your Data
We collect personal data in the following ways:
Directly from you when you contact us by phone, through a contact form, or in any other way to request a quote, make a booking, or ask a question.
When we provide services at your property or premises and you give information to our staff, including access information and service instructions.
From third parties who help us provide services, such as payment processors, where they share basic transaction information so we can confirm and manage your payment.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:
Contract: We process your data when it is necessary to enter into or perform a contract with you, such as arranging and providing carpet cleaning services, handling your bookings and processing payments.
Legitimate interests: We process data where it is necessary for our legitimate business interests and these interests are not overridden by your rights. This includes managing and improving our services, maintaining records for customer care, and protecting our business from fraud or misuse.
Legal obligation: We may process your data where necessary to comply with legal or regulatory requirements, such as accounting, tax and reporting obligations.
Consent: In limited cases, we may rely on your consent, for example where you specifically agree to receive certain types of optional marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To respond to your enquiries, provide quotes and confirm bookings for our services.
To deliver carpet cleaning and related services at your property or premises, including arranging access and understanding your service requirements.
To manage our relationship with you, including handling feedback, queries and complaints, and providing aftercare where appropriate.
To process payments and maintain accurate financial and accounting records.
To improve our services, including staff training and quality control.
To comply with legal obligations and respond to requests from regulatory or law enforcement bodies where required.
Data Sharing and Processors
We do not sell your personal data. We may share your personal data with trusted third parties who act as data processors on our behalf. These processors may include:
Payment service providers who process your payments securely.
IT and hosting providers who support our business systems and data storage.
Customer management or scheduling tools that help us manage bookings and customer records.
Professional advisers such as accountants, where access to limited data may be necessary for audit, tax or legal advice.
These processors are contractually required to use your personal data only in accordance with our written instructions, to keep it secure, and to comply with data protection law. We may also share personal data with law enforcement or regulatory authorities if required by law or to protect our legal rights.
International Data Transfers
Where our service providers or their servers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data receives an adequate level of protection. This may include using standard contractual clauses or relying on other recognised safeguards required under data protection law.
Data Retention
We keep your personal data only for as long as is necessary for the purposes for which it was collected, and to meet our legal, accounting or reporting obligations.
Customer and booking records are typically retained for a period that allows us to manage repeat services, handle queries and maintain accurate financial records.
Financial and transaction records are generally retained for a period consistent with applicable tax and accounting regulations.
Where we no longer need your personal data for the purposes for which it was collected and there is no legal requirement to keep it, we will securely delete or anonymise it.
How We Protect Your Data
We take appropriate technical and organisational measures to safeguard your personal data against unauthorised access, loss, alteration or disclosure. These measures may include controlled access to systems, staff confidentiality obligations and secure storage practices. While we strive to protect your personal data, no system can be completely secure and we cannot guarantee absolute security.
Your Data Protection Rights
As a customer of Carpet Cleaners E9 in our service area, you have a number of rights under data protection law in relation to your personal data. These rights include:
Right of access: You can request confirmation that we hold personal data about you and request a copy of that data.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data about you.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose it was collected or where you withdraw consent and no other lawful basis applies.
Right to restrict processing: You can request that we restrict the processing of your personal data in certain situations, such as while we consider a request to rectify data.
Right to object: You can object to processing based on our legitimate interests, and we will stop processing unless we have compelling legitimate grounds that override your interests and rights, or we need the data for legal claims.
Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may be able to request that we provide your personal data to you or another organisation in a structured, commonly used and machine-readable format.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so we can address your concerns.
Children
Our services are primarily directed at adult customers. We do not knowingly collect personal data from children without the consent of a parent or guardian, where required. If you believe a child has provided us with personal data without appropriate consent, please contact us so we can investigate and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updates will be effective from the date of publication. We encourage you to review this Privacy Policy periodically to stay informed about how we process your personal data.
